Possible Answer #1:
“Personally, I am not too fond of conflicts. I don’t like it when people are mean, so I try to avoid conflicts and tongue-lashing as far as possible.

In case such a situation arises, I let my seniors or professors handle it.

I cannot recollect the exact situation right now, but that’s what I have done in the past.”

Possible Answer #2:
“In my previous job, a client was yelling on the phone. I understand that his reaction was completely out of frustration.

So instead of taking it personally, I tried to calm him done, and ensured that his concern was well heard. How did I do it?

Well, I listened to him carefully and apologized once he finished. It ended up being a win-win situation for everyone.”